Frequently Asked Questions

Once your order ships, you will receive an email with tracking information. Physical orders typically ship within 1 to 3 business days. You can track your package using the link in your shipping confirmation email.

If you have not received tracking within 3 business days, check your spam folder first, then contact us at support@shopdynastydesigns.com with your order number.

Digital products (guides, frequencies) are delivered instantly via email after purchase. Jade pieces ship within 1 to 3 business days from Indianapolis and typically arrive within 5 to 10 business days depending on your location. International orders may take 2 to 4 weeks.

Yes, we ship jade worldwide. International shipping rates and delivery times vary by destination. See our Shipping Policy for full details.

Note: International customers are responsible for any customs duties or import taxes. Digital products are available globally with instant delivery.

Digital products are delivered instantly via email after purchase. If you do not see it:

• Check your spam or junk folder
• Search for emails from "shopdynastydesigns" or "Dynasty"
• Make sure you are checking the email address used at checkout
• Log into your account dashboard to access downloads directly

Still nothing? Email us within 48 hours at support@shopdynastydesigns.com and we will resend immediately.

For physical products: Contact us immediately at support@shopdynastydesigns.com. We can make changes only before the order ships.

For digital products: Sales are final once the download link is sent (which happens instantly). See our Return Policy for details.

For physical orders, you will receive a tracking number via email once your order ships. You can also check your order status in your account dashboard.

Yes. 100%. Every piece in our vault is Grade A Burmese jadeite. That means:

• No polymer filling
• No acid bleaching
• No artificial dyes
• 100% natural, untreated stone

Lab certificates of authenticity are available for any piece upon request (+$45.88).

Jade bangles are solid stone and do not stretch. They must fit properly. They should slide on over your hand and rest comfortably on your wrist. Please review our Bangle Sizing Guide before ordering.

Important: Jade bangles are non returnable due to their unique nature. If you are unsure about sizing, email us before ordering at support@shopdynastydesigns.com and we will help you measure.

Each bangle is one of one with a specific size. We strongly recommend measuring before purchase. If there is a sizing issue, contact us within 14 days of delivery. The item must be unused and in original condition. See our Refund Policy for details.

Natural jade has unique variations in color, pattern, and translucency. We photograph the exact piece you will receive. No stock photos. When a piece sells, it is gone forever because we do not have duplicates.

They are two completely different minerals, both called "jade":

• Jadeite: Rarer, harder, more valuable. Found primarily in Myanmar. This is what we sell.
• Nephrite: More common, softer, less valuable. Often sold as "jade" but is a different stone entirely.

All Dynasty jade is Burmese jadeite. The real thing.

We pack all jade with protective materials, but shipping damage can occur. To file a claim:

• You MUST have an unboxing video showing the damage (this is why we recommend recording all package openings)
• Contact us within 48 hours of delivery
• Include your order number, the video, and photos of damage

Without video documentation, we cannot process damage claims. See our Return Policy for full details.

After purchase, you will receive an email with download links. You can also access all your purchases anytime from your account dashboard. Downloads are available forever. No expiration.

All guides are delivered as PDF files, viewable on any device (phone, tablet, computer). Binaural beats and frequencies are delivered as high quality WAV files.

No. All digital product sales are final. Due to the instant delivery nature of downloads, we cannot offer refunds on guides, frequencies, or any digital content.

If you have technical issues accessing your purchase, contact us and we will resolve it.

No. Each digital product is individually licensed to the purchaser. Your email address is watermarked on each page for copyright protection.

Sharing, distributing, or reselling digital products is strictly prohibited and may result in legal action.

Binaural beats work through brainwave entrainment. When you listen through stereo headphones, each ear receives a slightly different frequency. Your brain perceives a third "beat" (the difference between the two) and your brainwaves naturally synchronize to that frequency.

Different frequencies produce different mental states: focus, relaxation, deep sleep, etc. Learn more in the Frequency Vault.

We accept PayPal, all major credit cards (Visa, Mastercard, American Express, Discover) processed securely through Stripe, and Apple Pay. All transactions are processed through encrypted payment gateways.

Yes. All payments are processed through PayPal or Stripe, which are industry leading, PCI compliant payment processors. We never see or store your full credit card number. Your information is always encrypted and secure.

No, you can checkout as a guest. However, creating an account lets you track orders, access your digital purchases anytime, and checkout faster in the future.