Refund Policy
Last Updated: January 2026
At Shop Dynasty Designs, we want you to be completely satisfied with your purchase. Please read our refund policy carefully before making a purchase.
Digital Products
General Policy
Due to the instant delivery nature of digital products, all sales of digital products are final once the download link has been accessed or files have been downloaded.
Exceptions
We will consider refunds for digital products only in the following circumstances:
- Technical Issues: If you experience technical problems that prevent you from accessing or using the product, and we are unable to resolve the issue
- Product Not as Described: If the product significantly differs from its description on our website
- Duplicate Purchase: If you accidentally purchased the same product twice
Refund requests for digital products must be submitted within 7 days of purchase.
Physical Products
General Policy
Physical products may be returned within 14 days of delivery, subject to the following conditions:
- Item must be unused and in original condition
- Item must be in original packaging
- You must contact us before shipping the return
Jade Bangles
Jade bangles may be exchanged for a different size within 14 days of delivery if:
- The bangle is unworn and in original condition
- No signs of wear, scratches, or damage
- Original packaging is intact
Due to the unique nature of jade pieces, refunds (rather than exchanges) are evaluated on a case by case basis.
Non Returnable Items
The following items cannot be returned:
- Items marked as "Final Sale"
- Items that show signs of wear or use
- Items without original packaging
- Personalized or custom items
Return Shipping
For returns:
- Customer is responsible for return shipping costs
- We recommend using a trackable shipping method
- We are not responsible for items lost in return transit
For exchanges due to our error (wrong item shipped, defective item), we will provide a prepaid return label.
Refund Processing
Once we receive and inspect your return:
- Refunds are processed within 5 to 7 business days
- Refunds are issued to the original payment method
- It may take an additional 5 to 10 business days for the refund to appear on your statement, depending on your bank
How to Request a Refund
To request a refund or initiate a return:
- Email us at support@shopdynastydesigns.com
- Include your order number
- Describe the reason for your request
- For physical products, include photos if applicable
We will respond within 48 business hours with instructions.
Damaged or Defective Items
If you receive a damaged or defective item:
- Contact us within 48 hours of delivery
- Include photos of the damage
- We will arrange for a replacement or refund at no additional cost to you
Important: For jade items, we strongly recommend recording an unboxing video. Without video documentation, we cannot process damage claims.
Contact Us
For questions about this Refund Policy: