Frequently Asked Questions

All guides are delivered as PDF files, which can be opened on any device — computer, tablet, or phone. Some products may include additional formats like MP3 (for audio) or printable worksheets.

No. Once you purchase a digital product, it's yours forever. Download links remain active in your account indefinitely. We recommend downloading and saving files to your device for permanent access.

Due to the instant-delivery nature of digital products, we generally don't offer refunds once files have been downloaded. However, if you experience technical issues or the product doesn't match its description, contact us and we'll make it right. See our Refund Policy for details.

Domestic orders (US) typically ship within 2-3 business days and arrive within 5-7 business days. International orders may take 2-4 weeks depending on destination. You'll receive tracking information once your order ships.

Yes. All jade pieces in our collection are authentic, natural jade. We source responsibly and can provide certificates of authenticity for premium pieces upon request.

Measure the widest part of your hand (across the knuckles) with your thumb tucked in. This measurement in millimeters should be close to the inner diameter of the bangle. Jade bangles should fit snugly. Visit our Jade Vault for a detailed sizing guide.

Unworn jade bangles in original condition can be exchanged within 14 days. Contact us before shipping for return instructions. See our Refund Policy for complete details.

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay through our secure checkout.

Yes. All transactions are processed through secure, PCI-compliant payment processors. We never store your full credit card information on our servers.

Check your spam/junk folder first. If you still don't see it, contact us at support@shopdynastydesigns.org with your order details and we'll resend it.